Terms & conditions

Draft to be reviewed by a legal advisor before publishing.

1. The service

MalwareGo provides an automatic scanning and malicious-code removal service for website files uploaded by the user as a zip archive. Payment, where due, is one-time per requested cleaning.

2. Limitations

Automatic cleaning relies on known signatures and heuristics: no automatic system can guarantee removal of 100% of threats. Doubtful items are flagged "needs review" and left untouched. Users should back up before replacing production files.

3. User responsibility

The user declares to own the rights to the uploaded files or to be authorised by the owner. Uploading third-party content without authorisation is forbidden.

4. File retention

Uploaded and cleaned files are automatically deleted 30 days after upload.

5. Refunds

If the automatic cleaning fails due to a technical error attributable to the service, the amount paid is refunded.